Shipping Policy

Processing Time

Orders are typically processed within 1–3 business days.

Note: Due to global events, some packages may experience a 1–2 week delay as our logistics partners navigate border restrictions and international logistics. To ensure reliable delivery, we also offer private courier options at checkout when free shipping is unavailable.

Estimated Delivery Times by Region

North America

  • USA: 9–15 Business Days

  • Canada: 7–15 Business Days

  • Mexico: 8–15 Business Days

Europe

  • United Kingdom: 7–10 Business Days

  • Ireland: 10–15 Business Days

  • Germany: 7–15 Business Days

  • Switzerland, Sweden, Belgium, Denmark: 7–15 Business Days

  • France: 7–15 Business Days

  • Italy: 5–15 Business Days

  • Rest of Europe: 5–15 Business Days

Australia & Oceania

  • Australia: 4–12 Business Days

  • New Zealand: 4–12 Business Days

Africa

  • South Africa: 6–12 Business Days

  • Rest of Africa (via Local Post): 10–20 Business Days

Asia

  • Singapore: 7–10 Business Days

  • Malaysia: 6–12 Business Days

  • UAE & Saudi Arabia: 7–12 Business Days

  • Rest of Asia (via Local Post): 10–15 Business Days

South America

  • All countries (via Local Post): 10–20 Business Days

Countries We Cannot Ship To

Due to restrictions, we are currently unable to ship to the following countries:

Curaçao, Guernsey, Dominican Republic, Guadeloupe, Aruba, Barbados, Bolivia, Martinique, Palestinian Territories, Peru, Sint Maarten, Jersey, Fiji, French Polynesia, Maldives, Myanmar (Burma), New Caledonia, Bahamas, Bermuda, Cayman Islands, Chile, Costa Rica, Ecuador, Guatemala, Jamaica, Trinidad & Tobago, Turks & Caicos Islands, Puerto Rico, Guam, Honduras, Mauritius, India, Bhutan, Papua New Guinea, Paraguay, Argentina, Timor-Leste, Egypt, Venezuela, Andorra, El Salvador, Sri Lanka, Kenya, Uruguay, Nigeria, Colombia, Uganda, Nicaragua, Afghanistan, Algeria, Armenia, Botswana, Cook Islands, Faroe Islands, Gambia, Georgia, Ghana, Gibraltar, Greenland, Iraq, Jordan, Kazakhstan, Malawi, Moldova, Montenegro, Mozambique, Namibia, Nepal, Seychelles, Tanzania, Tunisia, Zambia, Zimbabwe, Panama, Brunei, Macao SAR China, Somalia, Cameroon, Kosovo, Morocco, Pakistan, Bangladesh, Suriname, Guyana.

Handling & Tracking

  • All orders include tracking from dispatch to delivery.

  • Shipped in durable packaging to minimize risk of damage in transit.

Responsibility & Limitations

Prolintex is not responsible for:

  • Delays caused by courier services or customs

  • Lost or damaged parcels during transit

  • Orders shipped to incorrect or incomplete addresses

  • Customs duties, import taxes, or any additional charges upon delivery

  • Refunds for shipping costs due to product availability or logistics delays

We will always do our best to support you in tracking your parcel or resolving any delivery issues with our carriers.